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On-Call Without Burnout: Rotations, Runbooks, and Escalation
Our best engineer quit citing on-call. We rebuilt the whole thing: saner rotations, runbooks that actually help at 3am, and escalation that doesn't punish asking for help.
KU
Kiril UrbonasDevOps Engineer
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••3 months ago
RAG Retrieval Quality Evaluation: The Checks We Added After Bad Answers Reached Production
A search-friendly guide to RAG retrieval quality evaluation, based on the moment one production assistant started citing stale documents and the team had to prove what 'good retrieval' meant.
KU
Kiril Urbonas·3 min read·7
••3 months ago
Infrastructure Documentation as Code: How One Platform Team Reduced Audit Fire Drills
This infrastructure documentation as code guide shows how a platform team moved runbooks, ownership maps, and architecture decisions into versioned workflows that people actually trusted.
KU
Kiril Urbonas·4 min read·8
