On-Call Without Burnout: Rotations, Runbooks, and Escalation
Our best engineer quit citing on-call. We rebuilt the whole thing: saner rotations, runbooks that actually help at 3am, and escalation that doesn't punish asking for help.
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View All →Real-World RAG Incidents: Lessons from a Production Rollout
A field report from rolling out retrieval-augmented generation in production, including cache bugs, bad embeddings, and how we fixed them.
How We Stopped Terraform Drift from Surprising On-Call
A real story of removing console-only changes, adding drift detection, and getting Terraform back in charge.